Support and services

Review the following ways to get help, training, and other forms of support as you use Gloo Mesh Enterprise.

Getting Gloo Mesh Enterprise

Thanks for your interest in Gloo Mesh! Review the following ways you can get your hands on the product.

Learning, training, and getting help

Sign up for Slack and join the #gloo-mesh channel to post questions, share your experience, and talk with Solo engineers and fellow product users.

For asynchronous learning on your own, try out the Gloo Mesh workshops.

Periodically, Solo offers workshops that include completion badges for technologies like Istio. Check the upcoming live and on-demand Events.

Troubleshooting

Debug and troubleshoot Gloo Mesh, your service mesh, or application issues.

General steps before debugging

Debugging Gloo Mesh

Debugging service mesh and apps

Support process

For enterprise customers, refer to your service level agreement (SLA) for details on your included support. To raise a support issue, see the How to get help FAQ.

When you contact support, provide some basic information, including the following.