Get help and support

Review the following ways to get help, training, and other forms of support as you use Gloo Mesh Enterprise.

Getting Gloo Mesh Enterprise

Thanks for your interest in Gloo Mesh! Review the following ways you can get your hands on the product.

• To familiarize yourself with the Gloo Mesh APIs on your own, try out Gloo Mesh Open Source.
• To start building out a proof of concept, request an enterprise trial.
• To schedule a demo, meeting, or get more information about pricing, go to solo.io and click Get Pricing or Get a demo from the menu.
• For specific downloads, see the Versions page.

Learning, training, and getting help

Sign up for Slack and join the #gloo-mesh channel to post questions, share your experience, and talk with Solo engineers and fellow product users.

For asynchronous learning on your own, try out the Gloo Mesh workshops.

Periodically, Solo offers workshops that include completion badges for technologies like Istio. Check the upcoming live and on-demand Events.

Troubleshooting

Before opening an issue, try to debug Gloo Mesh, your service mesh, or application issues. For more information, see Troubleshooting.

Support process

For enterprise customers, refer to your service level agreement (SLA) for details on your included support. To raise a support issue, see the How to get help FAQ.

When you contact support, provide some basic information, including the following.

• Name, company and contact method.
• Environment details:
  • Versions for Gloo Mesh Enterprise, Istio, and Kubernetes
  • Infrastructure provider, such as AWS or on-premises VMs
  • Production, development, or other environment details
• Setup details:
  • Installation method, such as Helm, istioctl, or meshctl
  • Management cluster details, such as whether it also runs workloads
  • Number of workload clusters
  • Ingress gateway details and namespace
  • East-west gateway details and namespace
  • Federated trust details, such as self-signed certificates or certificate manager provided
  • Snapshot of your Gloo Mesh management-agent relay connection
• Issue details:
  • Description of the issue
  • Steps to reproduce the issue
  • Severity of the issue, such as urgent, high, normal, or low
  • Impact of the issue, such as blocking an update, blocking a demo, data loss or the system is down