Add support information

Environment link

Setup link

Share the installation method that you used to install Gloo Mesh Core, such as Helm, or Argo CD, and the configuration that you used during the installation.

Issue link

1. Provide a detailed description of the issue. Make sure to include the following information:

   • If reproducible, steps to reproduce the issue.
   • Number of workload clusters.
   • Federated trust details, such as self-signed certificates or certificates provided by a certificate management provider.
   • High-level diagram of the clusters showing where Gloo Mesh Core components and applications are running.
   • If you use workspaces, details of how the workspaces are configured.
   • Details of the Istio installation and configuration.

2. Describe the impact of the issue. For example, the issue might block an update or a demo, or cause the loss of data or an entire system.

3. Export the relevant configuration files that are related to the issue.

   • Istio resources: Use the following command to create an Istio bug report that you can attach to your support request. Run it against all the impacted workload clusters.

       istioctl --context $REMOTE_CONTEXT bug-report --istio-namespace <istio-control-plane-namespace>
       

Product-specific details link

Istio link

1. If you used Helm to install Istio in the workload clusters, get the Helm configuration that you used during your installation.

     helm --kube-context $REMOTE_CONTEXT get all <release-name> --namespace <istio-system-namespace> > istio_installation_helm.yaml