Get help and support

Review the following ways to get help, training, and other forms of support as you use Gloo Gateway.

Product demos and proof of concept

Thanks for your interest in Gloo Gateway! Review the following ways you can get your hands on the product.

Slack support

Sign up for Slack and join the #gloo-gateway channel to post questions, share your experience, and talk with Solo engineers and fellow product users.

Product workshops and trainings

For asynchronous learning on your own and courses that include completion badges like Istio, try out Solo Academy.

To meet us in real time, check the upcoming Events.


Before opening an issue, try to debug your Gloo setup, your gateway, or application issues. For more information, see Troubleshooting.

Support process

For enterprise customers, refer to your service level agreement (SLA) for details on your included support. To raise a support issue, see the How to get help FAQ.

When you contact support, provide some basic information, including the following.