General troubleshooting

For general Gloo Gateway troubleshooting information, see the Debug guide.

Review the following information to troubleshoot issues with Gloo AI Gateway.

Upstream rejected with plugin error

What’s happening

You create an Upstream with the correct credentials to your LLM provider. However, when you describe the Upstream, you notice the following error:

  kubectl describe upstream -n gloo-system <upstream-name>

Example status:

  
Status:
  Statuses:
    Gloo - System:
      Reason:  1 error occurred:
               * cluster was configured improperly by one or more plugins: cluster type STATIC specified but LoadAssignment was empty

Why it’s happening

You do not have the AI add-on as part of your Gloo Gateway Enterprise license.

How to fix it

  1. Contact your account representative to obtain an updated license key.

  2. Update the license key.